Overview
UNC Homecare Specialists, located in Durham, North Carolina, provides home health care services as part of the UNC Health system. They aim to deliver compassionate care to the local community while offering support for patients recovering at home. The organization emphasizes the importance of high-quality service and has a staff available seven days a week to assist with patient needs.
Services & Support
The services offered by UNC Homecare Specialists include skilled nursing care and support for respiratory therapy, including CPAP and oxygen management. The staff is trained to address various patient needs and is available for consultations after normal business hours. However, experiences reported by families suggest significant challenges in service delivery, particularly with equipment management and timely responses.
Care Approach & Staff
Patients and their families have noted that while some staff members demonstrate compassion and dedication, overall management and communication issues have been prevalent. Many families have expressed frustration with the responsiveness of the staff, particularly when it comes to phone communication and follow-through on service requests.
Who They Serve
UNC Homecare Specialists primarily serves patients in need of home health care within the Durham community. They cater to individuals requiring respiratory support, including those dependent on CPAP machines and oxygen therapy.
Service Area
The organization operates within Durham, North Carolina, as part of the broader UNC Health system, which encompasses multiple locations across the state.
Scheduling & Availability
Families have reported difficulties in reaching the organization by phone, often experiencing long wait times and unreturned calls. This has led to significant delays in scheduling necessary services and equipment deliveries.
Insurance & Billing
Concerns have been raised regarding billing practices, with multiple families reporting issues related to unexpected charges and difficulties in resolving billing inquiries. Some families indicated that they received bills for services that were not clearly communicated or authorized.
What Families Say
Feedback from families has been mixed, with some expressing gratitude for the care received, particularly during urgent situations. However, many reviews highlight systemic issues, including poor communication, unresponsiveness, and logistical challenges in receiving equipment. The overall sentiment suggests a need for improvement in customer service and operational efficiency.
Room for Improvement
Common themes in reviews indicate a strong need for better communication and responsiveness. Families have frequently reported challenges with phone accessibility, billing issues, and delays in equipment delivery. Addressing these concerns could significantly enhance the patient experience.
Summary
UNC Homecare Specialists offers essential home health care services in Durham, North Carolina, backed by a commitment to patient support. Despite their dedication, many families have encountered significant operational challenges that affect service delivery and communication. Improvements in these areas could help strengthen trust and satisfaction among patients and their families.
