Overview
Right at Home, located in Durham, North Carolina, provides in-home care services for seniors and adults with disabilities. Their highly trained caregivers offer a range of support including companionship, hygiene assistance, respite care, and physical help, all aimed at helping clients maintain independence at home. The company emphasizes the creation of custom care plans tailored to individual needs, ensuring that each client receives the best possible care.
Services & Support
Right at Home offers a variety of services designed to meet the diverse needs of their clients. Their caregivers provide companionship and assistance with daily activities such as personal hygiene and light housekeeping. They also offer respite care, which can be especially beneficial for family caregivers needing a break. The company operates 24/7, ensuring that support is available during evenings, weekends, and holidays.
Care Approach & Staff
The care approach at Right at Home is centered around collaboration with clients and their families to develop personalized care plans. Many reviews highlight the attentiveness and professionalism of the caregivers, with clients noting that they are not only reliable but also compassionate. The company has systems in place to hire qualified caregivers, which contributes to the quality of care provided.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities, focusing on those who require assistance to live independently at home. Their services cater to a wide range of needs, from companionship to more specialized care.
What Families Say
Feedback from families varies significantly. Many express gratitude for the compassionate care provided, especially in challenging situations, noting that caregivers are attentive and arrive as scheduled. However, there are also serious concerns raised in some reviews regarding the integrity of staff members. One family reported thefts occurring during care, which led to feelings of betrayal and disappointment in the company’s response. This highlights the importance of vigilance and communication when working with home health care providers.
Room for Improvement
While many families have had positive experiences, the reported incidents of theft and the company’s handling of complaints indicate areas where Right at Home could improve. Ensuring thorough staff oversight and addressing client concerns more effectively could help build trust and enhance overall satisfaction.
Summary
Right at Home in Durham, North Carolina, offers a range of in-home care services aimed at supporting seniors and adults with disabilities. Their caregivers are generally noted for their attentiveness and professionalism. However, some families have experienced serious concerns regarding the conduct of certain staff members. Overall, while many clients appreciate the compassionate care provided, there are areas for improvement in addressing client grievances and ensuring caregiver integrity.
