Overview
The Drake, located in Concord, North Carolina, is an assisted living community dedicated to providing a safe and vibrant home-like environment for seniors. The facility aims to ensure that residents can thrive while receiving individualized care in a cozy setting. With a focus on creating a supportive atmosphere, The Drake features ample common areas where residents and their guests can enjoy casual interactions outside their apartments.
Services & Support
The Drake offers a variety of services tailored to meet the needs of seniors, including assisted living and memory care. Residents benefit from personalized care plans designed to support their unique requirements. The community also emphasizes the importance of social engagement through various activities, led by a dedicated activities team.
Care Approach & Staff
The staff at The Drake is noted for their friendliness and dedication to the well-being of the residents. Many families have expressed appreciation for the caring nature of the caregivers and the leadership provided by the Executive Director. However, there have been concerns regarding communication, particularly in relation to returning calls and addressing inquiries in a timely manner.
Who They Serve
The Drake serves seniors who require assistance with daily living activities and those in need of memory care services. The community aims to create a welcoming environment where residents can feel safe and at home.
Location & Access
Situated in Concord, North Carolina, The Drake is designed to be easily accessible for families visiting their loved ones. However, some potential residents have reported difficulties in reaching the facility’s management and receiving timely responses to their inquiries.
What Families Say
Reviews of The Drake are mixed. Many families commend the beautiful facility and the caring staff, expressing satisfaction with the level of care their loved ones receive. One family highlighted the positive experiences with the activities coordinator and the overall atmosphere of the community. Conversely, several reviews pointed out issues with communication, specifically the challenges in contacting management and receiving timely updates, leading to frustration among some families seeking assistance.
Room for Improvement
There have been multiple mentions of difficulties in reaching staff and receiving timely responses to calls and messages. Families have expressed concerns about the responsiveness of management, particularly regarding admissions and inquiries. These communication issues have led to some dissatisfaction among prospective residents and their families.
Summary
The Drake offers a supportive environment for seniors in Concord, North Carolina, with a focus on personalized care and community engagement. While many families appreciate the quality of care and the facility’s amenities, there are notable concerns regarding communication and responsiveness from management. Families considering The Drake should weigh these factors when evaluating their options for assisted living and memory care.
