Overview
VIA Health Partners, located in Charlotte, North Carolina, is a dedicated provider of hospice and palliative care services. With a mission to relieve suffering and enhance the quality of life for individuals facing end-of-life challenges, they focus on compassionate care tailored to the unique needs of each patient and their families. Operating since 1978, VIA Health Partners emphasizes respect for patient choices and aims to provide comfort during this sensitive time.
Services & Support
VIA Health Partners offers comprehensive hospice care, including nursing support and social worker assistance. Their team is committed to addressing not only the physical needs of patients but also their emotional and spiritual well-being. Families have noted the exceptional compassion shown by the staff, which includes nurses, social workers, and chaplains who provide ongoing support and communication throughout the care process.
Care Approach & Staff
The care approach at VIA Health Partners is characterized by a holistic perspective, ensuring that both the patient and family receive the necessary support. Reviewers have praised the knowledge and compassion displayed by the staff, highlighting their ability to address various stages of illness with skill and empathy. The organization is noted for its commitment to providing a peaceful environment, allowing families to spend quality time together during difficult moments.
Who They Serve
VIA Health Partners primarily serves individuals in need of hospice care, including those transitioning from assisted living facilities. They cater to patients with advanced illnesses, ensuring that their needs are met with dignity and respect. Families have expressed gratitude for the support provided during their loved ones’ final days, emphasizing the importance of compassionate care in these moments.
What Families Say
Families have shared heartfelt testimonials about their experiences with VIA Health Partners. Many express deep appreciation for the kindness and expertise of the staff, noting that the care provided exceeded their expectations. One family highlighted the importance of the social worker’s support, while others emphasized the positive impact of the nursing team. However, there are also concerns regarding communication and responsiveness during critical moments, with some families experiencing delays in receiving assistance when it was most needed.
Room for Improvement
While many families commend the compassionate care provided by VIA Health Partners, there have been reports of communication challenges, particularly regarding timely responses during urgent situations. Some families have experienced difficulties with the scheduling center, leading to delays in visits and supplies. Addressing these logistical issues could enhance the overall experience for families during such sensitive times.
Summary
VIA Health Partners in Charlotte, North Carolina, is committed to delivering compassionate hospice and palliative care. With a focus on holistic support for both patients and families, they aim to provide comfort and dignity during end-of-life journeys. While many families commend the care received, there are areas for improvement in communication and responsiveness that could further enhance their services. Overall, VIA Health Partners is recognized for its dedication to quality care in challenging times.
