Overview
Novant Health Hospice and Palliative Care, located in Charlotte, North Carolina, provides compassionate end-of-life care for patients facing life-limiting illnesses. Their hospice care team focuses on enhancing the quality of life for both patients and their families, offering support and comfort during a challenging time.
Services & Support
The hospice services at Novant Health include pain management, nursing visits, and emotional support through social workers and chaplains. Their dedicated team aims to create a unique care plan that addresses the physical, emotional, and spiritual needs of patients and their loved ones. Additionally, they offer access to a range of support personnel, including grief counselors and volunteers, to assist families throughout the hospice journey.
Care Approach & Staff
Families have praised the staff at Novant Health for their professionalism and compassionate care. Many reviewers highlighted the dedication of the nursing team, noting how they provided comfort and dignity to patients in their final days. The staff is described as attentive and respectful, ensuring that both patients and their families feel supported during this difficult time.
Who They Serve
Novant Health Hospice serves individuals who have ended active treatment for major or chronic illnesses and have a life expectancy of six months or less. Their services are designed to support both patients and their families, allowing them to focus on making the most of their remaining time together.
What Families Say
Numerous families have expressed gratitude for the care their loved ones received at Novant Health Hospice. Many noted the staff’s ability to provide a comforting environment, helping families transition through their grief. One reviewer specifically mentioned how the hospice staff renewed their faith in hospice care after a previous negative experience, emphasizing the genuine care provided to their sister. Another family shared their appreciation for the support offered during their mother’s final days, highlighting the kindness and professionalism of the team.
Room for Improvement
While many reviews are positive, some families reported challenges with response times and communication from the hospice team, particularly regarding aftercare procedures. These experiences indicate a need for improvement in certain operational aspects to enhance the overall service quality.
Summary
Overall, Novant Health Hospice and Palliative Care in Charlotte, North Carolina, is recognized for its compassionate approach to end-of-life care. With a focus on dignity and support, they strive to provide a comforting experience for patients and their families during a profoundly difficult time. Despite some areas needing attention, the majority of families express gratitude for the care their loved ones received.
