Overview
Sentinel Home Health Care, located in Charlotte, North Carolina, offers a range of home health care services including nursing, physical therapy, and occupational therapy. The company emphasizes a commitment to providing compassionate care tailored to the needs of its clients.
Services & Support
Sentinel Home Health Care provides in-home nursing services alongside physical and occupational therapy. They aim to assist families in managing day-to-day health care needs, including transportation to medical appointments and the development of customized care plans.
Care Approach & Staff
The staff at Sentinel Home Health Care includes a therapy team that has been described as helpful and kind by some clients. Individual therapists have received positive feedback for their encouraging and supportive approach during therapy sessions. However, there have been concerns regarding communication from management to staff, which some families noted has negatively impacted patient care.
Who They Serve
Sentinel Home Health Care serves individuals in need of home health services, particularly those requiring physical and occupational therapy. Families have expressed a need for reliable service, especially after hospital discharge.
Room for Improvement
Several reviews highlighted issues with communication and management availability, particularly regarding occupational therapy services. Some families reported challenges with insurance approvals and the continuity of care due to staff turnover, specifically with occupational therapy supervisors.
What Families Say
Feedback from families has been mixed. While some therapists have been praised for their dedication and positive influence, others have expressed frustration over communication issues and the management’s responsiveness. One family mentioned a lack of contact regarding insurance approvals, leading to unexpected financial burdens.
Summary
Sentinel Home Health Care offers essential home health services in Charlotte, North Carolina, with a focus on nursing and therapy support. While they have a compassionate therapy team that has positively impacted some clients, there are notable concerns regarding management communication and service continuity, particularly in occupational therapy. Families considering this provider may wish to weigh these factors carefully.
