Overview
Caring At Heart, located in Charlotte, North Carolina, is a licensed home care agency dedicated to enhancing the quality of life for seniors through personalized support services. The agency aims to provide families with peace of mind, ensuring that their loved ones receive compassionate care in the comfort of their own homes.
Services & Support
Caring At Heart offers a range of home care services tailored to individual needs, preferences, and schedules. Their approach is centered around creating a customized care plan that addresses the specific requirements of each client, ensuring they receive the support necessary to maintain their independence at home.
Care Approach & Staff
The caregivers at Caring At Heart are frequently described as compassionate, attentive, and genuinely invested in the well-being of their clients. Families have noted that the staff often go above and beyond, providing not only physical assistance but also emotional support. The agency emphasizes a personal touch in their care, which has been appreciated by many families.
Who They Serve
Caring At Heart primarily serves seniors in the Charlotte, North Carolina area, focusing on those who require assistance with daily activities while wishing to remain in their homes. The agency is equipped to handle various care needs, from companionship to more specialized support.
Scheduling & Availability
Some families have expressed concerns about communication with the agency regarding scheduling and availability. While many caregivers are praised for their reliability, there have been reports of difficulties in reaching the office for updates or to address scheduling questions.
What Families Say
Families generally appreciate the level of care provided by Caring At Heart. Many reviews highlight the dedication and warmth of the caregivers, with one family noting that their caregiver became like family. However, there are mixed experiences regarding communication with the office, with some families reporting challenges in getting timely responses to inquiries.
Room for Improvement
A recurring theme in some reviews is the difficulty in communication with the office. Several families expressed frustration over unreturned calls and messages, indicating that improvements could be made in this area to enhance overall client satisfaction.
Summary
Caring At Heart in Charlotte, North Carolina, is committed to providing compassionate home care services tailored to the needs of seniors. While many families commend the quality of care and the dedication of the staff, there are notable challenges in communication with the office that could be addressed to improve the overall experience for clients and their families.
