Overview
Atrium Health At Home, located in Charlotte, North Carolina, offers home care services designed to meet the diverse needs of patients in the comfort of their homes. The organization provides a range of skilled home health services, including nursing and therapy, under the guidance of a physician. They emphasize compassionate, high-quality care and are fully accredited by The Joint Commission.
Services & Support
Atrium Health At Home provides various skilled home health services tailored to individual patient needs. Their services include regular visits from nurses or therapists who offer care, education, and monitoring. They also cater to specialized needs, such as pediatric and women’s services, ensuring that a comprehensive approach is taken for each patient.
Care Approach & Staff
The staff at Atrium Health At Home are described as compassionate and dedicated to patient outcomes. However, feedback from families indicates a mix of experiences regarding customer service and responsiveness. While some families have reported positive interactions and support from nurses, others have expressed frustration with the overall service experience, particularly concerning administrative issues and communication.
What Families Say
Reviews reflect a wide range of experiences with Atrium Health At Home. Some families have praised the quality of care and the genuine interest shown by staff in their loved ones’ well-being. Others, however, have reported significant dissatisfaction, particularly regarding billing issues and customer service. Instances of unreturned calls and unresolved equipment requests have been noted, leading some families to seek alternative providers.
Room for Improvement
Several reviews highlight challenges with customer service, particularly in relation to billing and communication. Families have reported difficulties in reaching staff and receiving timely responses to their inquiries. Addressing these issues could enhance the overall experience for patients and their families.
Summary
Atrium Health At Home in Charlotte, North Carolina, offers a range of skilled home health services focused on compassionate care. While many families appreciate the dedication of the staff, there are notable concerns regarding customer service and responsiveness, particularly in administrative matters. Families considering this provider may want to weigh these experiences as part of their decision-making process.
