Overview
The Laurels & The Haven In Highland Creek, located in Charlotte, North Carolina, is a retirement community that aims to create a welcoming environment for its residents. The facility offers a range of services including assisted living and memory care, designed to enhance the quality of life for seniors. Residents are greeted like family, and the community is committed to providing a stress-free living experience.
Services & Support
The Laurels & The Haven offers a variety of services tailored to meet the needs of its residents, including assistance with daily activities, medication management, and wellness programs. The community emphasizes compassionate care, with staff trained to support both the physical and emotional well-being of residents.
Care Approach & Staff
Feedback regarding the staff is mixed. While some families appreciate the compassion and engagement displayed by team members, others have raised concerns about staffing levels and management responsiveness. Instances of medication mishandling and inadequate supervision in memory care have been reported, indicating a need for improvement in these areas.
Who They Serve
The community serves a diverse population of seniors, including those requiring assisted living support and specialized memory care. Residents come from various backgrounds, and the facility strives to create an inclusive environment where everyone feels at home.
Living Options & Amenities
The Laurels & The Haven features a range of living options, including private apartments that offer comfort and privacy. The community boasts amenities such as beautifully landscaped grounds, a beauty salon, and various common areas designed for social interaction. Residents can enjoy a calendar full of activities, from live music to guest lectures, fostering a vibrant community atmosphere.
Dining & Activities
Dining at The Laurels & The Haven is highlighted as a positive aspect, with chef-prepared meals that offer both international flavors and comfort food. Activities are well-planned and designed to engage residents, including special events that promote socialization and enjoyment.
What Families Say
Reviews from families are varied. Some express satisfaction with the care their loved ones receive, noting the friendly and responsive staff. However, there are significant concerns regarding medication management and cleanliness in certain areas, particularly in memory care. Families appreciate the community’s efforts to foster a welcoming environment, but some have experienced frustrations that led to moving their loved ones to other facilities.
Room for Improvement
Several reviews indicate areas for improvement, particularly in medication management and staffing levels. Families have reported issues with missing medications and inadequate supervision, which have impacted their loved ones’ well-being. Addressing these concerns could enhance the overall care experience at The Laurels & The Haven.
Summary
The Laurels & The Haven In Highland Creek offers a range of services for seniors, focusing on compassionate care and community engagement. While many families appreciate the welcoming atmosphere and dining options, there are notable concerns regarding medication management and staffing that need to be addressed. Families considering this facility should weigh both the positive and negative feedback to determine if it aligns with their loved one’s needs.
