Overview
Legacy Heights Senior Living Community, located in Charlotte, North Carolina, is a retirement community offering a range of services including assisted living, memory care, respite care, and rehabilitation. Designed to create a welcoming atmosphere, the community aims to provide a home-like experience for its residents. The facility features various amenities, including a movie theater, library, and beauty salon, fostering a sense of community and engagement.
Services & Support
Legacy Heights offers a variety of services tailored to meet the needs of seniors. These include assisted living and specialized memory care designed for those with Alzheimer’s and other forms of dementia. The community also provides respite care for short-term stays, allowing families to take a break while ensuring their loved ones receive the necessary support. Rehabilitation services are available through FOX Rehabilitation, ensuring a comprehensive approach to health and wellness.
Care Approach & Staff
The care approach at Legacy Heights emphasizes a family-like environment where residents are treated with respect and compassion. Many reviews highlight the warmth and friendliness of the staff, noting their dedication to providing personalized care. However, some families have expressed concerns about staffing levels and the training of caregivers, particularly in the memory care unit, where a lack of proper care has been reported.
Who They Serve
Legacy Heights primarily serves seniors requiring assistance with daily living activities, including those with memory care needs. Families looking for a supportive environment for their loved ones may find this community appealing, especially given its focus on creating a home-like atmosphere.
Living Options & Amenities
The community offers a variety of living options, including assisted living and memory care. Residents can enjoy a range of amenities such as a dining room that serves delicious meals, engaging activities, and community-provided transportation to local attractions. The facility is designed to feel welcoming and comfortable, with tastefully decorated common areas.
Dining & Activities
Dining at Legacy Heights is reported to be a positive aspect, with many families noting the appealing aroma of meals during visits. The community also offers a full calendar of activities, including happy hour events, which encourage social interaction among residents. Engaging programs aim to enhance the quality of life for those living in the community.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the staff and the facility’s environment, while others have shared serious concerns regarding care quality, particularly in the memory care unit. Positive reviews highlight the welcoming nature of the staff and the community’s amenities, while negative experiences focus on issues of neglect and inadequate care for residents with complex needs.
Room for Improvement
Several families have noted significant concerns regarding the level of care provided, particularly in the memory care unit. Issues such as understaffing, neglect, and lack of training have been reported, leading to distressing experiences for both residents and their families. Addressing these concerns may be crucial for improving the overall quality of care at Legacy Heights.
Summary
Legacy Heights Senior Living Community in Charlotte, NC, offers a range of services for seniors, including assisted living and memory care. While many families appreciate the welcoming environment and staff, there are notable concerns regarding care quality, particularly for residents with memory challenges. Families considering this community should weigh both the positive aspects and the reported issues to make an informed decision.
