Overview
Well Care Health, located in Advance, North Carolina, is an integrated, post-acute care company that provides home health and personal care services throughout North and South Carolina. The agency encompasses Well Care Home Health and Well Care Home Care, serving more than 40 counties and employing over 1,000 people. Well Care Health aims to deliver customized care plans tailored to individual needs, in partnership with healthcare providers, ensuring a commitment to exceptional patient care.
Services & Support
Well Care Health offers a range of services including home health care, personal care, and hospice services. The agency focuses on providing specialized care that is adaptable to the unique requirements of each patient. This includes occupational therapy, which is designed to aid clients in improving their daily functioning and overall quality of life.
Care Approach & Staff
The staff at Well Care Health is described as caring and knowledgeable, with many families expressing appreciation for the quality of care they receive. However, experiences with scheduling and communication have been mixed. While some therapists have received high praise for their effectiveness and approach, others have been criticized for lack of engagement and responsiveness.
What Families Say
Reviews of Well Care Health reflect a range of experiences. Some families have highlighted the exceptional care provided by specific therapists, noting their compassion and effectiveness. One reviewer specifically mentioned a therapist who was described as “awesome” and “the greatest.” However, there are also concerns about the agency’s communication and scheduling practices, with some families expressing frustration over difficulties in getting timely assistance and the need to frequently follow up on care requests.
Room for Improvement
Several reviews indicate areas where Well Care Health could enhance its services. Issues related to scheduling and the responsiveness of staff have been noted, with some families feeling that their concerns were not adequately addressed. Additionally, there have been instances of dissatisfaction with specific staff interactions, suggesting a need for improved training and support for team members.
Summary
Well Care Health in Advance, North Carolina, provides a variety of home health and personal care services, emphasizing tailored care plans and a commitment to patient satisfaction. While many families appreciate the dedicated staff and quality of care, there are notable concerns regarding communication, scheduling, and some staff interactions. Families considering Well Care Health may find a mix of positive and challenging experiences based on individual circumstances.