Overview
Seneca Health Care Center, located in West Seneca, New York, provides rehabilitation and skilled nursing services. The facility has received a mix of feedback from families regarding the care provided to their loved ones, highlighting both positive and negative experiences.
Services & Support
The center offers physical therapy and social worker support as part of its rehabilitation services. However, several reviews indicate that the execution of these services may not always meet expectations. Families have expressed concerns about the responsiveness of staff and the quality of care provided during their loved ones’ stays.
Care Approach & Staff
Feedback about the staff at Seneca Health Care Center has been varied. While some families report positive interactions with certain team members, others have noted instances of rudeness and neglect. There are accounts of long wait times for assistance, leading to discomfort for residents. Some reviews mention that staff appeared overwhelmed, affecting the overall quality of care.
Who They Serve
Seneca Health Care Center serves individuals requiring rehabilitation and skilled nursing care. Families have expressed concerns about the treatment of their loved ones, particularly regarding the attention and support provided to those with specific needs, such as incontinence care.
Levels of Care
The facility provides skilled nursing services and rehabilitation, including physical therapy. However, multiple reviews suggest that the level of care may not consistently align with the expectations set for such services, particularly in terms of staff availability and attentiveness.
Living Options & Amenities
The facility features newly renovated common areas, but patient rooms are described as very small. Families have noted the importance of a clean environment, which has received some positive remarks, although concerns about the adequacy of personal care have been raised.
Dining & Activities
Dining experiences have received mixed reviews, with some residents finding the food satisfactory while others have criticized the quality. There are mentions of residents not receiving adequate nourishment or drink options, particularly upon admission.
What Families Say
Families have shared a range of experiences, from positive interactions with certain staff members to serious concerns about the level of care and communication. Some have expressed gratitude for the assistance provided, while others feel that their loved ones were not treated with the necessary attention or respect.
Room for Improvement
Several reviews indicate that there are significant areas for improvement at Seneca Health Care Center, particularly in staffing levels and responsiveness. Families have noted instances of neglect, including delays in assistance and lack of communication regarding care plans.
Summary
Seneca Health Care Center offers skilled nursing and rehabilitation services in West Seneca, New York. While some families have had positive experiences with the care provided, there are numerous concerns regarding staff responsiveness, adequacy of care, and communication. Families considering this facility may want to weigh these factors carefully based on the experiences shared by others.