Overview
UR Medicine Home Care, located in Webster, New York, aims to provide compassionate and comprehensive care to individuals in the comfort of their own homes. Their services include home health care, hospice care, and meal delivery through their Meals on Wheels program. The agency emphasizes the importance of helping clients maintain independence and comfort while receiving necessary medical support.
Services & Support
UR Medicine Home Care offers a variety of services tailored to meet the needs of their clients. These services include home health care for individuals recovering from illness or surgery, hospice care for those with life-limiting illnesses, and nutritious meal delivery through their Meals on Wheels program. The agency strives to ensure that clients can remain in their preferred living environment while receiving the necessary care and support.
Care Approach & Staff
The staff at UR Medicine Home Care includes nurses, social workers, and volunteers dedicated to providing quality care. While some families have reported positive experiences with the compassionate nature of certain staff members, there have been notable concerns regarding the reliability and responsiveness of the team. Instances of disorganization in scheduling and communication have been highlighted, which can significantly impact the care experience.
Who They Serve
UR Medicine Home Care serves a diverse clientele, including elderly individuals needing assistance to remain independent and younger patients recovering from various health issues. They also provide specialized hospice care for those choosing not to pursue curative treatments for life-limiting conditions.
Service Area
The agency provides services across several counties, including Livingston, Monroe, Ontario, Seneca, Wayne, Wyoming, and Yates. This broad service area allows them to reach a wide range of clients in need of home health care and support.
What Families Say
Families have shared mixed experiences with UR Medicine Home Care. While some express gratitude for the compassionate care provided, particularly in hospice situations, others report significant issues with scheduling, communication, and the quality of care received. Concerns about staff professionalism and responsiveness have also been noted, with some families feeling unsupported during critical times.
Room for Improvement
Several reviews indicate a need for improved communication and organization within UR Medicine Home Care. Issues such as missed appointments, delayed responses, and inadequate follow-up on care plans have been mentioned frequently. Addressing these areas could enhance the overall patient experience and satisfaction.
Summary
In summary, UR Medicine Home Care strives to deliver essential home health and hospice services to clients in Webster, New York, and surrounding areas. While there are positive testimonials regarding the compassionate care from some staff members, significant concerns regarding reliability and communication persist. Families considering UR Medicine Home Care may want to weigh these factors carefully when making their decision.
