Overview
iCircle Services, located in Webster, New York, is a nonprofit organization that provides managed long-term care plans for individuals enrolled in Medicaid. They aim to support adults with long-term illnesses or disabilities by helping them maintain independence in their homes and communities. The organization serves clients across the Rochester and Finger Lakes regions, offering a range of healthcare and social support services.
Services & Support
iCircle Services offers a variety of health care services designed to assist individuals in living independently. Their managed care plans include access to nursing services, dental care, respiratory therapy, and nutritional planning. The organization aims to provide comprehensive support to those navigating the complexities of long-term care.
Care Approach & Staff
Reviews indicate that while some clients have praised the compassion and professionalism of the staff, others have expressed concerns about the quality of care and management practices. Experiences vary widely, with some families reporting that their care managers were responsive and helpful, particularly in navigating Medicaid and other agencies. However, there are also reports of unprofessional behavior and a lack of communication from management, which has led to frustration among clients.
Who They Serve
iCircle Services primarily serves adults with long-term illnesses or disabilities who are enrolled in Medicaid. Their focus is on providing support to individuals in need of assistance with daily living activities while enabling them to remain in their homes.
Service Area
The organization operates in 30 counties throughout the Western, Central, and Southern Tier regions of New York, including the Rochester and Finger Lakes areas.
Scheduling & Availability
Clients have reported mixed experiences regarding scheduling and availability of services. Some have faced long wait times when trying to reach customer support, while others have noted issues with transportation scheduling, leading to difficulties in attending necessary medical appointments.
What Families Say
Feedback from families is varied. Some express satisfaction with the care received, highlighting the dedication of certain staff members. Conversely, several reviews point to significant issues with management and communication, including claims of untrustworthy practices and insufficient support. Many families have voiced concerns about the lack of responsiveness when trying to address issues related to care and scheduling.
Room for Improvement
There are notable themes of dissatisfaction regarding communication and management practices at iCircle Services. Clients have reported difficulties in reaching staff, long hold times on calls, and a perceived lack of accountability from management. Additionally, concerns about the quality of aides and the overall organization of services have been raised, indicating areas where improvements could be made.
Summary
iCircle Services in Webster, New York, provides essential managed long-term care services for individuals with long-term illnesses or disabilities. While some clients appreciate the support offered by dedicated staff, there are significant concerns regarding management practices, communication, and service delivery. Families considering iCircle Services may want to weigh these factors carefully as they evaluate their options for home health care.
