Overview
Samaritan Summit Village, located in Watertown, New York, is a healthcare facility specializing in hospice care. The facility aims to provide compassionate end-of-life care in a peaceful and supportive environment for patients and their families. Samaritan Summit Village also offers assisted living and skilled nursing services, focusing on enhancing the quality of life for its residents.
Services & Support
Samaritan Summit Village provides a range of services, including hospice care, assisted living, skilled nursing, and rehabilitation. The facility is designed to assist residents with daily chores and offers activities to help make living easier. However, there are concerns regarding the adequacy of staff and the level of care provided, particularly in skilled nursing, where some families have reported insufficient monitoring of residents’ health conditions.
Care Approach & Staff
The staff at Samaritan Summit Village has received mixed reviews. Some families have praised the caring and compassionate nature of the staff, particularly in the assisted living and hospice settings, where they felt well-supported during difficult times. However, there are significant concerns regarding staffing levels and management practices. Reports indicate that some residents experience neglect due to inadequate staffing, leading to long wait times for assistance and unmet basic care needs.
Who They Serve
Samaritan Summit Village serves seniors requiring various levels of care, from assisted living to skilled nursing and hospice. While some residents and families have expressed satisfaction with the care provided, others have raised alarms about the treatment of residents, particularly in skilled nursing, where the ratio of staff to patients has been criticized.
Room for Improvement
Multiple reviews indicate serious concerns regarding the staffing levels and management practices at Samaritan Summit Village. Issues such as inadequate supervision, neglect, and lack of timely responses to residents’ needs have been reported. Additionally, families have expressed dissatisfaction with the transparency of billing practices and the handling of residents’ personal information.
Summary
Samaritan Summit Village offers a range of senior care services, including hospice, assisted living, and skilled nursing in Watertown, New York. While the facility aims to provide a supportive environment for its residents, reviews highlight significant concerns regarding staffing levels, care quality, and management practices. Families considering this facility should weigh the positive experiences of some residents against the serious criticisms noted by others.
