Overview
Samaritan Keep Home, located in Watertown, New York, is a 272-bed long-term care facility connected to the Samaritan Medical Center campus. This residential care facility offers a comprehensive range of services, including skilled nursing assistance, rehabilitative therapies, and social and recreational activities. The mission of Samaritan Keep Home is to create an environment that enables residents to thrive and remain socially active.
Services & Support
Samaritan Keep Home provides various services, including skilled nursing, rehabilitation, hospice care, and adult day care. The facility also features memory care units designed for residents with significant memory impairments, ensuring specialized care tailored to their needs. Additionally, transportation services are available to assist residents in accessing necessary appointments and activities.
Care Approach & Staff
While there are reports of dedicated nurses who genuinely care about the patients, there is significant concern regarding staffing levels. Many reviews indicate that the facility is often understaffed, with a high resident-to-staff ratio that can compromise the quality of care. Some families expressed dissatisfaction with the responsiveness of the staff and the overall engagement with residents, citing instances of inadequate attention to basic needs.
Who They Serve
Samaritan Keep Home serves a diverse population, including elderly residents requiring long-term care, rehabilitation services, and memory care. The facility aims to provide support for individuals with varying levels of dependency, ensuring that each resident receives appropriate care.
Living Options & Amenities
Residents at Samaritan Keep Home benefit from a range of living options and amenities. The facility emphasizes social engagement, with activities such as music in the lobby and salon services. However, some reviews highlight concerns about the consistency of care and attention provided to residents, which may affect their overall experience.
What Families Say
Feedback from families is mixed. Some express satisfaction with the care their loved ones receive, noting kindness from the nursing staff and regular updates on health status. Conversely, other families report negative experiences, including instances of neglect and inadequate staffing that led to unmet needs. Overall, while there are positive aspects, significant concerns regarding care quality and staff engagement have been raised.
Room for Improvement
The facility has been noted for its staffing challenges, which have led to reports of inadequate attention to residents’ needs. Families have expressed concerns about the responsiveness of staff and the overall care environment, indicating a need for improvement in these areas to enhance the quality of life for residents.
Summary
Samaritan Keep Home offers a range of long-term care services in Watertown, NY, with a focus on skilled nursing and memory care. While some families appreciate the care provided by dedicated staff, others have highlighted significant issues related to staffing levels and responsiveness. Families considering this facility should weigh both the positive and negative feedback to make an informed decision.
