Overview
Utica Rehabilitation & Nursing Center, located in Utica, New York, is a nursing home and rehabilitation center that provides both long-term and short-term care. The facility aims to foster meaningful relationships between residents and staff while promoting the physical, emotional, and spiritual well-being of its residents.
Services & Support
The center offers a range of services, including physical therapy and rehabilitation programs tailored to individual needs. Residents have access to compassionate care designed to support their recovery and enhance their quality of life.
Care Approach & Staff
The staff at Utica Rehabilitation & Nursing Center is described as both skilled and compassionate, with many residents noting the dedication of the therapy team. However, there are mixed reviews regarding staff professionalism and organization, with some residents expressing concerns about neglect and unprofessional behavior from certain staff members.
Who They Serve
The facility serves a diverse population, including individuals recovering from surgery or illness, as well as those in need of long-term care. Family involvement is encouraged, with many residents appreciating the ongoing communication regarding their loved ones’ care.
Living Options & Amenities
Residents benefit from a variety of living options aimed at ensuring comfort and dignity. The facility has undergone renovations, which some families have found to improve the overall environment. However, there are reports of cleanliness issues in certain areas, impacting residents’ experiences.
Dining & Activities
Utica Rehabilitation & Nursing Center offers various activities designed to engage residents, including music entertainment and refreshments. While some families appreciate the efforts to provide enjoyable activities, there are complaints about the quality of food served, with some residents expressing dissatisfaction.
What Families Say
Feedback from families is varied. Some express gratitude for the compassionate care their loved ones receive, particularly from the therapy staff, while others raise serious concerns about neglect and poor treatment. Instances of perceived negligence, including inadequate monitoring and communication, have been highlighted by several families.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staff organization and attentiveness. Reports of neglect and unprofessional behavior suggest that enhancing staff training and increasing oversight may be necessary to ensure a consistently high standard of care.
Summary
Utica Rehabilitation & Nursing Center provides essential nursing and rehabilitation services in Utica, New York. While many families appreciate the compassionate care and therapy offered, there are significant concerns about staff professionalism and facility cleanliness. Families considering this center should weigh the positive testimonials against the critical feedback to make an informed decision.
