Overview
The Grand Rehabilitation and Nursing at Utica, located in Utica, New York, is dedicated to providing quality healthcare with a focus on enhancing the independence, dignity, and self-esteem of its residents. The facility aims to create a hospitable atmosphere where guests can receive comprehensive care tailored to their individual needs.
Services & Support
The Grand offers a range of services including physical therapy, rehabilitation, and social worker support. Residents benefit from a variety of activities designed to promote engagement and well-being. Many families have noted the effectiveness of the therapy programs, which have played a crucial role in their loved ones’ recovery journeys.
Care Approach & Staff
The staff at The Grand are frequently described as attentive, friendly, and caring. Residents have expressed appreciation for the nursing and therapy teams, highlighting their dedication to providing quality care. However, some reviews indicate that there are times when staff levels may be insufficient to meet the needs of all residents promptly.
Who They Serve
The Grand serves individuals requiring short-term rehabilitation, as well as those needing ongoing nursing care. Families have shared positive experiences regarding the care provided for their loved ones, especially during rehabilitation after surgeries or injuries.
Dining & Activities
The facility offers a variety of dining options and activities that contribute to a vibrant community atmosphere. Residents have noted improvements in food quality and have enjoyed the catered meals during special events, such as birthday celebrations, which enhance the overall experience at The Grand.
Room for Improvement
While many families have praised the care at The Grand, some reviews mention issues related to communication from staff, particularly regarding treatment plans and insurance matters. Additionally, there have been concerns about cleanliness in certain areas of the facility.
Summary
The Grand Rehabilitation and Nursing at Utica provides a supportive environment for individuals in need of rehabilitation and nursing care. With a focus on quality healthcare and a caring staff, many residents and families have experienced positive outcomes. However, attention to communication and staffing levels could enhance the overall experience for residents and their families.
