Overview
Oneida Center for Rehabilitation and Nursing, located in Utica, New York, offers short-term rehabilitation and long-term nursing care for the local community. The facility emphasizes individualized care plans, aiming to help residents regain their strength and return to their daily lives. Despite its stated mission, numerous reviews suggest serious concerns regarding the quality of care provided.
Services & Support
Oneida Center provides a range of services including rehabilitation, skilled nursing, and social worker support. However, reviews indicate that the execution of these services may fall short. Many families report issues with staff responsiveness and the adequacy of care, particularly for residents requiring assistance with daily activities.
Care Approach & Staff
While the facility claims to have a dedicated team of nurses and therapists, multiple reviews highlight a lack of professionalism and compassion among the staff. Instances of neglect, such as residents being left unattended for extended periods and inadequate responses to calls for help, have been reported. Families express frustration over communication issues, with many stating that their concerns were not addressed adequately.
Who They Serve
Oneida Center serves a diverse population of residents, including those recovering from surgeries or managing chronic conditions. However, families have raised alarms about the treatment of vulnerable individuals, particularly those with severe mobility challenges or cognitive impairments.
Room for Improvement
Feedback from families frequently points to significant areas needing improvement. Concerns about neglect, poor communication, and staff behavior are prevalent. Many reviews describe experiences of emotional abuse and a lack of empathy from caregivers, leading families to question the overall safety and ethical standards of the facility.
What Families Say
Families have expressed deep dissatisfaction with the care provided. Reports of residents being left in unsanitary conditions, such as feces on bedding, and a lack of timely medical attention are common. Many reviewers urge against placing loved ones in the facility, citing experiences that suggest a troubling environment for vulnerable individuals.
Summary
Oneida Center for Rehabilitation and Nursing presents itself as a community-focused facility in Utica, New York, dedicated to rehabilitation and nursing care. However, a significant number of reviews raise serious concerns about the quality of care, staff professionalism, and overall resident well-being. Families are encouraged to thoroughly consider these factors when evaluating care options for their loved ones.
