Overview
Masonic Care Community of New York, located in Utica, New York, offers a wide range of individualized care services for seniors on its expansive 440-acre campus. With a history of over 125 years, the community is committed to providing a purposeful living environment for its residents. It features a 320-certified bed skilled nursing facility, an adult care facility, independent living options, and short-term and long-term rehabilitation services.
Services & Support
Masonic Care Community provides comprehensive care that includes skilled nursing, rehabilitation, and home health services. The facility aims to support seniors in a household-like environment that promotes autonomy and dignity while ensuring they receive the necessary assistance. The community also features an onsite childcare center, making it a unique option for families.
Care Approach & Staff
The care approach at Masonic Care Community emphasizes compassion and pride in service. Many reviews highlight the dedication of the staff, noting that caregivers often treat residents with kindness and respect. However, there have also been concerns regarding staff responsiveness and engagement, particularly during nighttime shifts, which some families found lacking.
Who They Serve
Masonic Care Community serves a diverse population, including seniors requiring skilled nursing care, rehabilitation, and independent living. The community is open to all, originally founded by Masons but now welcoming individuals from various backgrounds.
Room for Improvement
While many families appreciate the care provided at Masonic Care Community, there are notable concerns regarding staff performance, particularly during evening hours. Instances of neglect and unprofessional behavior have been reported, suggesting that ongoing staff training and oversight may be necessary to enhance the quality of care.
What Families Say
Families have shared a mix of experiences at Masonic Care Community. Some commend the compassionate care their loved ones received, highlighting the dedication of the nursing and caregiving staff. Others, however, express frustration over issues such as neglect and inadequate staff engagement, particularly during nighttime hours. Overall, feedback reflects a community that has both strengths and areas needing attention.
Summary
Masonic Care Community of New York in Utica offers a variety of senior care services, including skilled nursing, rehabilitation, and independent living. While many families report positive experiences with attentive staff and a supportive environment, there are also concerns regarding staff responsiveness that warrant consideration. The community continues to strive for excellence in care, aiming to provide a nurturing environment for all residents.
