Overview
US Care Systems, Inc, located in Utica, New York, has been providing in-home care services for over twenty-five years. The agency focuses on creating customized care plans aimed at preserving the independence of clients while enhancing their quality of life. As a licensed home health care agency in New York, they offer a range of services designed to support individuals in their homes.
Services & Support
US Care Systems offers a variety of services, including personal care, homemaker and companion care, respite care, and nursing services. They cater to clients with chronic conditions, those recovering from illness, and individuals requiring daily assistance. The agency emphasizes the importance of case coordination and aims to provide a supportive environment that respects the dignity of each patient.
Care Approach & Staff
The agency prides itself on delivering compassionate and honest care. Staff members are dedicated to ensuring that clients receive high-quality support tailored to their specific needs. However, some reviews indicate concerns regarding staff availability and communication, with reports of families experiencing challenges when staff did not show up as scheduled.
Who They Serve
US Care Systems serves a diverse clientele, treating patients regardless of age, race, national origin, religion, sex, or disability. Their services are designed to assist those who require help maintaining their independence and safety at home.
Service Area
The agency is licensed to operate in 13 counties across New York, including Utica, Oneonta, and Watertown, among others. This broad service area allows them to reach a wide range of families in need of home health care.
What Families Say
Feedback from families is mixed. While some individuals mention positive experiences and commend the staff for their compassion, others express significant dissatisfaction regarding reliability and communication. Concerns have been raised about the agency’s responsiveness when staffing issues arise, leading to frustration among families relying on their services.
Room for Improvement
Several reviews highlight the need for better communication and reliability in staffing. Families have reported feeling unsupported when staff members fail to arrive as scheduled, which has led to negative experiences for some clients.
Summary
US Care Systems, Inc. in Utica, New York, offers a range of in-home care services aimed at supporting client independence and safety. While the agency has a long history of service and a commitment to compassionate care, some families have reported issues with reliability and communication. Prospective clients may want to consider these factors when evaluating their options for home health care.
