Overview
Van Rensselaer Manor, located in Troy, New York, is a skilled nursing and rehabilitation facility that has been serving the community for over 65 years. Situated on a picturesque 20-acre campus in North Greenbush, the facility offers a range of services, including memory care and hospice. The state-of-the-art facility, built in 1996, features 362 beds and specialty units designed for Alzheimer’s and dementia care.
Services & Support
The services at Van Rensselaer Manor include skilled nursing care, short-term rehabilitation, and a variety of therapies such as physical, occupational, recreational, and speech therapies. The facility is dedicated to providing comprehensive care tailored to the needs of each resident, ensuring they receive the support necessary for their well-being.
Care Approach & Staff
Reviews highlight the dedication of the staff, with many families expressing gratitude for the compassionate care provided to their loved ones. While some residents have reported instances of unprofessional behavior from certain staff members, many others have praised the overall kindness and professionalism of the team. The facility emphasizes a supportive environment, with staff members known for their attentiveness and commitment to resident care.
Who They Serve
Van Rensselaer Manor serves a diverse population, including individuals requiring skilled nursing care, rehabilitation services, and specialized memory care. Families have shared positive experiences regarding the care provided to residents with various needs, including those with developmental disabilities and chronic health issues.
Living Options & Amenities
The facility is designed to create a home-like atmosphere for residents. Families have noted the cleanliness of the environment and the effort made by staff to engage residents in activities and ensure their comfort. The facility’s layout and amenities are intended to promote a sense of community and belonging among residents.
What Families Say
Feedback from families is mixed, with many praising the care and support provided by the staff, particularly in rehabilitation and hospice situations. Some families have expressed concerns about staffing levels and the management of care, indicating that experiences can vary significantly. Positive testimonials emphasize the dedication of staff members, while negative feedback points to instances of understaffing and unprofessional behavior.
Room for Improvement
Several reviews indicate a need for improvement in staffing levels and management practices. Concerns were raised about the overall organization of the facility and the treatment of residents by some staff members. Families have urged for better oversight to ensure a consistently high standard of care.
Summary
Van Rensselaer Manor offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families report positive experiences with the caring staff, there are noted areas for improvement regarding staffing and management. As families consider their options for long-term care, they may find that Van Rensselaer Manor has both strengths and challenges that are important to weigh.
