Overview
Collar City Rehabilitation, located in Troy, New York, is a 120-bed skilled nursing facility that offers inpatient skilled nursing and rehabilitation services. The center is situated in the upstate New York Capital Region, making it accessible to residents from nearby areas such as Albany, Rensselaer, Clifton Park, and Saratoga Springs.
Services & Support
The facility provides a range of services including skilled nursing care, rehabilitation, wound care therapy, and intravenous (IV) services. Physical therapy is a notable aspect of their rehabilitation services, with some residents reporting positive experiences with the therapy department. Social worker support is also available to assist families in navigating care options.
Care Approach & Staff
While some staff members have been described as caring and dedicated, there are significant concerns regarding the overall training and professionalism of the team. Reviews indicate that staffing levels may be inadequate, leading to delays in care and responses to resident needs. Some families have expressed appreciation for specific staff members, particularly in the therapy and social work departments.
Who They Serve
Collar City Rehabilitation serves a diverse population of residents requiring skilled nursing and rehabilitation services. However, feedback suggests that the facility may struggle to meet the needs of all residents consistently, with some reports of neglect and poor living conditions.
Living Options & Amenities
The facility is equipped to provide care for individuals recovering from various medical issues, including surgeries. However, multiple reviews highlight concerns about cleanliness and maintenance, with some describing the environment as dirty and unkempt.
What Families Say
Feedback from families is mixed. While some express gratitude for the care their loved ones receive, others raise alarms about the facility’s conditions and staff responsiveness. Several reviews indicate a lack of attention to residents’ needs, with reports of long wait times for assistance and inadequate support for daily activities.
Room for Improvement
There are significant concerns regarding the cleanliness and general upkeep of the facility. Many reviews indicate that the environment is not conducive to healing, with reports of dirty conditions and inadequate staffing. Families have expressed a desire for better oversight and improvements in care standards.
Summary
Collar City Rehabilitation offers skilled nursing and rehabilitation services in Troy, New York. While some staff members are noted for their dedication and care, numerous reviews highlight serious concerns regarding the facility’s cleanliness, staffing levels, and overall resident care. Families considering this facility are encouraged to visit and assess the environment and care practices firsthand.
