Overview
NorthTowns Care Center Tonawanda New York, located in Tonawanda Town, New York, NorthTowns Care Center, located in Tonawanda Town, New York, offers a variety of healthcare services, including long-term care and rehabilitation. Despite the facility’s claims of providing an exceptional experience with friendly staff and top-quality caregivers, numerous reviews highlight significant concerns regarding the quality of care and the overall environment.
Services & Support
The center provides a range of services aimed at supporting residents’ healthcare needs, including long-term care and both long- and short-term rehabilitation. However, feedback from families indicates that the level of care may not meet expectations, with reports of inadequate responses to basic inquiries about residents’ medical statuses.
Care Approach & Staff
While some staff members are described as nice and helpful, reviews indicate a mixed experience overall. Families have reported that certain caregivers are unresponsive and that communication with staff can be challenging. The facility has been characterized by some as a “Medicaid warehouse,” suggesting a focus on meeting minimum regulatory standards rather than providing comprehensive care.
Who They Serve
NorthTowns Care Center caters to individuals needing long-term care and rehabilitation services. However, families have expressed concerns about the level of attention and care their loved ones receive, indicating that involvement from family members is often necessary to ensure adequate care.
Room for Improvement
Multiple reviews reflect a strong sentiment that the facility requires significant improvements. Concerns include the cleanliness of the environment, the responsiveness of staff, and the overall quality of care provided to residents. Families have voiced that the facility’s management and organization may be lacking, which can impact residents’ experiences negatively.
Summary
In summary, while NorthTowns Care Center offers essential healthcare services, the feedback from families suggests serious concerns regarding the quality of care, staff responsiveness, and the facility’s overall environment. Prospective residents and their families may wish to consider these factors carefully when evaluating care options.
