Overview
Loretto Health & Rehabilitation, located in Syracuse, New York, provides a variety of healthcare services aimed at enhancing the physical and emotional well-being of its residents. The facility offers skilled nursing, rehabilitation, and memory care services in a setting designed to be warm and inviting. However, reviews from families indicate significant concerns about the quality of care and the overall environment.
Services & Support
The facility offers a range of services, including skilled nursing, rehabilitation therapy, and advanced memory care. The Restorative Care Unit is designed for those with medically complex needs, while the Memory Special Care Unit focuses on individuals with Alzheimer’s and other dementing illnesses. Despite this comprehensive range of services, multiple families have reported issues with the care provided, highlighting problems such as understaffing and inadequate support for residents.
Care Approach & Staff
While Loretto Health & Rehabilitation aims to create a friendly and supportive atmosphere, many reviews express dissatisfaction with the staff’s responsiveness and professionalism. Families have noted that staff members often appear overwhelmed, leading to neglect in basic care tasks. Instances of residents being left in soiled conditions and long wait times for assistance have been reported, raising concerns about the overall quality of care.
Who They Serve
Loretto serves a diverse population, including those requiring skilled nursing care, rehabilitation services, and memory care for individuals with cognitive impairments. However, families have shared troubling experiences regarding the treatment of their loved ones, indicating that the facility may not adequately meet the needs of all residents.
Living Options & Amenities
The facility offers private and semi-private air-conditioned rooms, along with amenities such as free Wi-Fi, cable TV, and recreational activities. However, reviews suggest that the living environment is often not maintained to an acceptable standard, with reports of dirty rooms and inadequate cleaning services.
Dining & Activities
Dining experiences at Loretto have been described negatively by several families, with complaints about the quality and temperature of the food served. Many residents have reported receiving meals that are largely processed and unappetizing. Additionally, activities and engagement opportunities may not be sufficient to meet the needs of residents.
What Families Say
Feedback from families indicates a deep concern for the care their loved ones receive at Loretto. Many have described experiences of neglect, including long wait times for assistance and inadequate attention to personal hygiene. Positive comments are overshadowed by reports of distressing conditions and a lack of accountability from staff.
Room for Improvement
Significant areas for improvement have been identified, particularly regarding staffing levels and the responsiveness of care. Families have expressed frustration over the lack of timely assistance for their loved ones, leading to feelings of neglect and abandonment. The facility’s management may need to address these concerns to enhance the quality of care provided.
Summary
Loretto Health & Rehabilitation presents itself as a facility dedicated to comprehensive care, but numerous reviews reveal a troubling pattern of inadequate support and neglect. Families seeking care for their loved ones may want to consider these experiences when evaluating options for skilled nursing and rehabilitation services in Syracuse, NY.
