Overview
TruCare Connections Inc, located in Syracuse, New York, provides non-medical home care services, including Health Homes Care Management Services and Self-Directed Care. The agency prides itself on offering personalized services tailored to individuals from multicultural and linguistic backgrounds. TruCare is community-oriented, being owned and operated by local residents who understand the unique needs of their consumers.
Services & Support
TruCare Connections offers a variety of home care services designed to assist individuals in their daily lives. Their services include non-medical home care, health home management, and support for self-directed care. The agency emphasizes personalized attention, ensuring that clients receive care that is respectful and considerate of their cultural backgrounds.
Care Approach & Staff
The staff at TruCare Connections is frequently described as compassionate, caring, and respectful. Many families have expressed gratitude for the continuous support and communication from the team, noting how they stayed in touch while finding the right caregiver for their needs. The agency’s approach is rooted in understanding and empathy, with a focus on making clients feel valued and heard.
Who They Serve
TruCare Connections serves a diverse clientele, including individuals requiring assistance with daily activities and those needing more structured care management. Their commitment to cultural understanding allows them to cater to a wide range of clients, ensuring that services reflect the unique needs of each individual.
Accessibility & Languages
TruCare Connections is dedicated to accessibility, with a team that speaks over a dozen languages. This linguistic diversity enables them to connect deeply with families and provide services that respect and reflect their cultural backgrounds.
What Families Say
Reviews from families highlight the caring nature of the staff and the personalized attention provided. Many clients have expressed appreciation for the agency’s responsiveness and the quality of care received. However, there are also concerns raised about the management practices and the treatment of caregivers, indicating that improvements could be made in staff management and privacy practices.
Room for Improvement
Some feedback indicates that there are areas for improvement in the management of staff and caregiver relations. Specific concerns include the need for better communication regarding caregiver assignments and maintaining privacy for both clients and staff. Addressing these issues could enhance the overall experience for families and caregivers alike.
Summary
TruCare Connections Inc in Syracuse, New York, offers a range of non-medical home care services with a focus on personalized, culturally sensitive support. While many families appreciate the compassionate care provided by the staff, there are noted areas for improvement in management practices. Overall, TruCare is committed to serving its community with respect and understanding.
