Overview
Elite Home Health Care, located in Syracuse, New York, offers a range of in-home health services designed to provide quality care in a familiar environment. The agency emphasizes the importance of matching clients with caregivers who possess both the necessary skills and a compassionate attitude. They aim to ensure that clients receive personalized care plans tailored to their specific needs.
Services & Support
Elite Home Health Care provides a variety of in-home services, including personal care assistance (PCA), which is designed to support the elderly and disabled populations. Their caregivers are selected for their compassion and experience, with a focus on creating individualized care plans that address the unique requirements of each client. The agency strives to maintain open lines of communication, ensuring that families can reach out for support and adjustments as needed.
Care Approach & Staff
The staff at Elite Home Health Care has received mixed feedback from families. While some clients have praised the professionalism and responsiveness of the office staff and caregivers, others have expressed concerns about the reliability of aides showing up for scheduled shifts. The agency appears to be aware of these challenges and is working to address them, with coordinators actively following up on service concerns. One staff member, noted for her communication skills, has been highlighted for her ability to resolve scheduling issues effectively.
Who They Serve
Elite Home Health Care primarily serves elderly individuals and those with disabilities, providing essential support to enhance their quality of life within the comfort of their homes. The agency aims to create a supportive environment that caters to both physical and emotional needs.
What Families Say
Feedback from families has been varied. Some clients have reported positive experiences, highlighting the friendly and helpful nature of the staff, including the responsiveness of the scheduling coordinator. Others, however, have pointed out significant issues such as aides not showing up for shifts and difficulties in reaching the agency for urgent matters. These contrasting experiences indicate a need for improvement in service consistency.
Room for Improvement
Several reviews indicate that there are challenges with staffing reliability, particularly with aides not consistently showing up or being replaced without notice. Additionally, some families have expressed frustration over communication difficulties, especially during urgent situations. Addressing these issues could enhance the overall client experience.
Summary
Elite Home Health Care in Syracuse, New York, offers a range of personalized in-home health services aimed at supporting the elderly and disabled. While the agency has received commendations for its compassionate staff and commitment to client care, there are notable concerns regarding the reliability of aides and communication. Families considering Elite Home Health Care may want to weigh these factors based on their specific needs and experiences.
