Overview
New Vanderbilt Skilled Nursing Facility, located in Staten Island, New York, offers 24-hour skilled nursing care, comprehensive rehabilitation, and specialized services for those requiring sub-acute post-hospital care. The facility aims to provide a supportive environment for residents while focusing on their individual needs.
Services & Support
The facility provides a range of services, including skilled nursing and rehabilitation, with a focus on ventilator care and respiratory services. Residents benefit from the state-of-the-art Rehab Solarium, where they can actively participate in their recovery. Transportation services to and from Brooklyn are also available, enhancing accessibility for families and visitors.
Care Approach & Staff
Reviews indicate a mixed experience with staff at New Vanderbilt. While many visitors noted the friendliness and helpfulness of the staff, some expressed concerns about the overall care quality. The physical therapy team, in particular, received positive feedback for their supportive approach and effective treatment plans. However, there were also reports of understaffing and neglect, with some family members describing instances where residents were left in soiled diapers for extended periods.
Living Options & Amenities
The facility is described as clean and well-maintained, although some reviews pointed out that the building is in need of updates and modernization. Residents have access to a variety of amenities, including a dedicated rehabilitation area and common spaces for social interaction, which contribute to a more pleasant living environment.
What Families Say
Feedback from families and visitors highlights a range of experiences. Many appreciate the warm welcome and the cleanliness of the facility, as well as the positive interactions with the staff. However, there are significant concerns regarding the quality of care and responsiveness of the staff in critical situations. Some families have expressed that they would not recommend the facility based on their experiences with neglect and inadequate staffing.
Room for Improvement
Multiple reviews indicate a need for improvement in several areas, including facility updates, staff training, and responsiveness to resident needs. Concerns about cleanliness and maintenance have also been raised, suggesting that more attention is required to ensure a comfortable living environment for residents.
Summary
New Vanderbilt Skilled Nursing Facility aims to provide quality care and rehabilitation services in Staten Island, New York. While there are positive aspects, such as friendly staff and effective physical therapy, there are notable areas for improvement regarding staffing levels and overall care quality. Families considering this facility should weigh the positive experiences against the reported challenges to make an informed decision.