Overview
Wedgewood Rehab and Nursing Center, located in Spencerport, New York, is positioned within a charming community and aims to provide skilled nursing care in a warm and welcoming environment. The facility emphasizes maintaining the dignity and self-respect of its residents while offering personalized care plans.
Services & Support
Wedgewood offers a range of services including skilled nursing, rehabilitation, and memory care. The facility is staffed with dedicated professionals who are available around the clock to provide continuous nursing care and supervision. However, feedback from families indicates significant issues with staff availability and responsiveness, particularly during weekends and after hours.
Care Approach & Staff
While the facility claims to provide exceptional care with a personal touch, numerous reviews highlight concerns regarding staff neglect and inadequate attention to residents’ needs. Families have reported difficulties in communication, with many struggling to reach staff members by phone, leading to frustration and a sense of abandonment.
Living Options & Amenities
Wedgewood is designed to offer a nurturing atmosphere with modern rehabilitation-specific beds and a tranquil setting. However, reviewers have noted that the facility is in a state of disrepair, with cleanliness issues and unpleasant odors reported frequently. Families have described the environment as unkempt, with dirty floors and poorly maintained facilities.
Dining & Activities
Dining experiences at Wedgewood have drawn criticism, with reports of meals lacking nutritional value and variety. Families have expressed concern over the quality of food served, with some residents reportedly receiving unsuitable meals for their dietary needs.
What Families Say
Feedback from families reveals a troubling picture of neglect and poor care. Many have expressed their dissatisfaction with the facility, citing instances of inadequate staffing, lack of communication, and unsanitary conditions. The overall sentiment suggests that families feel their loved ones are not receiving the care and attention they deserve.
Room for Improvement
The facility would benefit from significant improvements in cleanliness, staff responsiveness, and overall care quality. Families have reported alarming conditions that raise concerns about the well-being of residents, indicating a need for urgent attention and reform.
Summary
Wedgewood Rehab and Nursing Center presents itself as a welcoming community for skilled nursing care. However, the numerous negative reviews raise serious concerns about staff availability, cleanliness, and the overall quality of care provided. Families are encouraged to thoroughly assess their options and consider the experiences shared by others before making a decision.