Overview
All Metro Health Care, located in Schenectady, New York, has been providing home care services since 1955. The organization aims to support members in their homes, allowing them to age in place while offering peace of mind to families. However, recent reviews indicate significant concerns regarding the reliability and professionalism of their services.
Services & Support
All Metro Health Care offers home health care services designed to assist individuals in their daily living activities. Despite their stated commitment to compassionate care, many families have expressed dissatisfaction with the actual service delivery. Reports suggest that aides frequently do not show up for scheduled visits, leaving clients without necessary support.
Care Approach & Staff
The care approach at All Metro Health Care emphasizes understanding and community knowledge. However, reviews highlight a disconnect between this philosophy and the experiences reported by families. Clients have noted a lack of accountability among staff, with many aides described as unreliable and complacent. This has raised concerns about the overall quality of care provided to patients.
Who They Serve
All Metro Health Care serves a diverse clientele, including elderly individuals and those requiring assistance due to health conditions. Families have voiced concerns about the care their loved ones receive, particularly in situations where patients lack advocates or family members to support them.
What Families Say
Feedback from families has been overwhelmingly negative, with many expressing frustration over the lack of communication and support. One family shared their distress over inadequate care for their grandfather, highlighting issues such as aides refusing to wear masks during the pandemic and instances of theft. Another review emphasized the unreliability of staff, noting that aides often fail to show up without notifying the family, which leaves clients without necessary assistance.
Room for Improvement
Several families have pointed out the need for All Metro Health Care to improve its communication and staffing practices. There is a clear demand for better accountability among aides and more responsive customer service to ensure that families receive timely updates regarding care schedules.
Summary
All Metro Health Care in Schenectady, New York, has a long history of providing home care services. However, recent reviews reveal significant issues with staff reliability and communication, leading to dissatisfaction among families. As they navigate the challenges of home health care, it is essential for the organization to address these concerns to better serve their clients and restore trust within the community.
