Overview
Waterview Heights Rehabilitation and Nursing Center, located in Rochester, New York, is a nursing and rehabilitation facility that offers a range of healthcare services. The center aims to provide a comfortable environment for its residents, supported by trained personnel. However, recent reviews indicate significant concerns regarding the quality of care and the condition of the facility.
Services & Support
The facility provides various services, including physical therapy, occupational therapy, and social worker support. These therapies are noted to be effective, with some families expressing satisfaction with the care their loved ones received from the therapy staff. However, there are reports of inadequate overall patient care, with many residents not receiving the attention they need.
Living Options & Amenities
While the center is equipped to accommodate residents, numerous reviews highlight issues with cleanliness and maintenance. Complaints about unpleasant odors, particularly the smell of urine, have been frequently mentioned. The facility has been described as old and run down, leading to a less than favorable living environment for residents.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the caring nature of certain staff members, particularly in therapy roles. However, many reviews convey a sense of distress regarding the overall management and care provided. Several families reported serious incidents of neglect, including inadequate supervision and failure to address medical needs promptly. The emotional toll on families has been significant, with some stating they felt compelled to remove their loved ones due to the poor conditions.
Room for Improvement
There are clear themes of neglect and dissatisfaction regarding staffing levels, cleanliness, and overall management. Many reviewers have called for improvements in staffing to ensure that residents receive the care they need. The facility has faced scrutiny, and there are calls for better oversight and management practices to enhance the quality of care.
Summary
Waterview Heights Rehabilitation and Nursing Center has a range of services available, but the overwhelming feedback from families indicates serious concerns about the quality of care, facility conditions, and staffing levels. While some staff members are praised for their efforts, the facility’s management and overall environment have led to a significant number of negative experiences reported by families.
