Overview
The Pearl Nursing Center, located in Rochester, New York, is a skilled nursing and rehabilitation facility that provides both short-term rehabilitation and long-term care. The center aims to create a warm and secure environment for its residents, allowing them to maintain their independence and dignity.
Services & Support
The Pearl Nursing Center offers a variety of services, including skilled nursing care and rehabilitation therapies. The facility is equipped to provide 24/7 long-term care, ensuring that residents have access to support whenever needed. Transportation is also arranged for residents attending outside medical appointments.
Care Approach & Staff
While many reviews highlight the dedication and friendliness of the staff, there are mixed feelings regarding overall management and cleanliness. Some staff members are praised for their caring attitude and teamwork, particularly in rehabilitation settings. However, concerns have been raised about inadequate staffing levels and the impact this has on care quality.
Who They Serve
The Pearl Nursing Center serves individuals requiring skilled nursing and rehabilitation services. This includes residents needing long-term care as well as those recovering from surgeries or medical conditions requiring short-term support.
Living Options & Amenities
The facility is described as small, which may contribute to a more personalized experience for residents. However, some reviews indicate that the physical environment needs improvement, with mentions of cleanliness issues and unpleasant odors in certain areas.
Dining & Activities
Dining experiences at The Pearl Nursing Center have received criticism, particularly regarding food quality and variety. Some residents have expressed dissatisfaction with meal options, noting that dietary restrictions are not adequately accommodated.
What Families Say
Family feedback is varied. Some families report positive experiences with staff interactions and care quality, while others express serious concerns about cleanliness and responsiveness to issues. Complaints about communication and staff availability have been noted, indicating a need for improvement in these areas.
Room for Improvement
Several reviews indicate a need for better management and oversight within the facility. Issues such as cleanliness, responsiveness to resident needs, and food quality have been highlighted as areas requiring attention.
Summary
The Pearl Nursing Center offers skilled nursing and rehabilitation services in Rochester, New York. While the staff is often described as friendly and caring, there are significant concerns regarding management, cleanliness, and dining experiences. Families looking for care options should weigh these aspects carefully when considering The Pearl Nursing Center for their loved ones.
