Overview
The Highlands at Brighton, located in Rochester, New York, is a long-term care facility that provides a range of specialty care services for adults. Affiliated with UR Medicine, the facility aims to deliver comprehensive care for individuals recovering from surgery, managing chronic illnesses, or requiring specialized dementia care. However, the facility has received mixed reviews regarding the quality of care and the overall environment.
Services & Support
The Highlands at Brighton offers a variety of services, including skilled nursing, rehabilitation, and memory care. The facility features a Neurobehavioral Unit designed to address the unique challenges associated with neurological and behavioral disorders. On-site medical professionals, including full-time physicians and registered dietitians, collaborate to ensure residents receive personalized and effective care.
Care Approach & Staff
While some families have praised the staff for their compassion and attentiveness, others have expressed concerns about the overall quality of care. Reports indicate that some residents experienced delays in receiving assistance and inadequate responses to call bells. However, there are also accounts of exceptional care provided by specific staff members, particularly in the neurobehavioral unit.
Who They Serve
The Highlands at Brighton serves a diverse population, including individuals with complex medical histories and those requiring specialized dementia care. Many families have shared their experiences regarding the care of loved ones, with varying degrees of satisfaction.
Room for Improvement
Several reviewers have highlighted significant issues, including inadequate communication from staff, delays in assistance, and concerns about the facility’s cleanliness. There are also reports of staff attitudes that some families found to be unprofessional. These recurring themes suggest a need for improvements in both care delivery and staff training.
Summary
The Highlands at Brighton offers a range of services aimed at supporting individuals with various medical and rehabilitation needs. While the affiliation with UR Medicine provides access to specialized care, the facility has faced criticism regarding staff responsiveness and overall patient care. Families considering this facility should weigh the mixed reviews and assess their loved one’s specific needs before making a decision.
