Overview
RRH Unity Living Center, located in Rochester, New York, is a skilled nursing facility with a capacity of 120 beds. Situated on two recently renovated floors of the Rochester Regional St. Mary’s campus, it aims to provide treatment and rehabilitative care for patients with medically complex needs, dementia, and behavioral challenges.
Services & Support
The facility offers a range of services including short-term rehabilitation, pain control, IV therapy, peritoneal dialysis, access to hemodialysis, and ventilator care. Unity Living Center also provides specialized support for patients with chronic diseases.
Care Approach & Staff
While some reviews highlight that the staff is friendly and provides standard care, concerns have been raised regarding staffing levels. There have been reports of patients being left in wet diapers and a lack of timely responses to falls or incidents. Families have expressed frustration over communication lapses, particularly in obtaining updates about their loved ones’ care.
Who They Serve
Unity Living Center serves individuals with a variety of needs, including those requiring skilled nursing care, rehabilitation, and memory care. The facility is equipped to support patients facing complex medical challenges.
Room for Improvement
Multiple reviews indicate that the facility has issues with staffing and communication. Families have reported difficulty in reaching staff members, leading to concerns about patient care and oversight. Additionally, there have been complaints regarding lost personal belongings and the overall professionalism of the staff.
Summary
RRH Unity Living Center provides essential skilled nursing and rehabilitative services in Rochester, New York. Despite its modern facilities and a range of medical services, feedback from families suggests that improvements are needed in staffing and communication to enhance the overall care experience for residents.
