Overview
RRH Edna Tina Wilson Living Center, located in Rochester, New York, is a 120-bed skilled nursing facility that aims to provide high-quality healthcare for seniors. The facility is designed with an innovative neighborhood layout, promoting social interaction among residents by clustering rooms around common living and dining areas.
Services & Support
The Edna Tina Wilson Living Center offers a range of services, including skilled nursing, rehabilitation, hospice care, and support for memory care. The facility is noted for its commitment to addressing the physical and medical needs of its residents, although experiences reported by families highlight variability in the quality of care.
Care Approach & Staff
While some reviews commend the caring nature of individual staff members, concerns have been raised about the overall management and responsiveness of the team. Families have reported instances of inadequate communication, with staff sometimes failing to address residents’ needs promptly. The facility employs social workers to assist with care coordination, but some families felt that the level of support was lacking.
Who They Serve
The Edna Tina Wilson Living Center caters to seniors requiring skilled nursing care, including those with Alzheimer’s and other memory impairments. The facility also provides services for individuals needing rehabilitation and hospice care.
Living Options & Amenities
Residents at Edna Tina Wilson Living Center benefit from a variety of activities designed to promote engagement and socialization. However, feedback indicates that some living spaces could be improved, with comments about dull room aesthetics and cleanliness issues in shared areas.
What Families Say
Family reviews reflect a divided experience. Many appreciate the friendly atmosphere and the efforts of certain staff members to create a caring environment. However, numerous families have expressed deep dissatisfaction with the level of care, citing instances of neglect, poor communication, and inadequate support for residents’ needs. Some families have gone as far as to recommend avoiding the facility altogether due to these concerns.
Room for Improvement
There are recurring themes in reviews regarding the responsiveness of staff and the overall management of care. Families have reported issues with residents being left unattended for long periods and difficulties in reaching staff when assistance is needed. Additionally, the cleanliness of communal dining areas has been questioned, indicating a need for improvement in maintaining a hygienic environment.
Summary
Edna Tina Wilson Living Center presents a complex picture. While it offers a range of services and a community-oriented design, the quality of care has come under scrutiny. Families considering this facility may want to weigh the positive aspects of its social environment against the reported challenges in staff responsiveness and care management.
