Overview
Brook at High Falls, located in Rochester, New York, is presented as a skilled nursing care facility that aims to provide quality care while maintaining residents’ dignity. However, multiple reviews indicate significant concerns regarding the quality of care and cleanliness within the facility.
Services & Support
The facility offers various services, including skilled nursing, rehabilitation, physical therapy, and memory care. While some residents have benefited from therapy services, many families report serious deficiencies in overall care, particularly for residents with complex medical needs.
Care Approach & Staff
The staff is described as a mix of caring professionals and those who seem overwhelmed by their workload. Families have expressed frustration over the apparent understaffing, which has led to inadequate attention for residents, resulting in instances of neglect. Some staff members reportedly struggle to meet the needs of all residents, leading to delays in care and assistance.
Who They Serve
Brook at High Falls serves individuals requiring skilled nursing and rehabilitation services, particularly those with conditions such as Alzheimer’s disease, diabetes, and those recovering from strokes. However, the facility’s ability to meet the diverse needs of its residents has been called into question.
Living Options & Amenities
The facility is designed to offer a home-like atmosphere, but reviews suggest that it is not well-maintained. Concerns about cleanliness and the overall environment have been highlighted, with reports of dirty conditions and inadequate supplies.
Dining & Activities
Dining options have been criticized, particularly regarding meal appropriateness for residents with dietary restrictions. There have been reports of residents being served food that contradicts their medical needs, such as high-sugar items for those with diabetes.
Clinical Services & Rehab
While some residents have benefited from therapy services, the overall effectiveness of rehabilitation has been questioned. Instances of poor monitoring and inadequate responses to medical needs have led to serious health complications for some residents.
Room for Improvement
Concerns about staffing levels, cleanliness, and the quality of care are prevalent in reviews. Families have reported that residents have experienced neglect, including long wait times for assistance and inadequate monitoring of medical conditions, which has led to distress and hospitalizations.
Summary
Brook at High Falls presents itself as a caring environment for skilled nursing care; however, numerous reviews highlight significant issues with care quality, staff responsiveness, and facility maintenance. Families are advised to thoroughly evaluate the facility and consider these reports when making decisions about care for their loved ones.
