Overview
Hildebrandt Hospice Care Center, located in Rochester, New York, is dedicated to providing compassionate hospice care at the end of life. This facility offers an 11-bed environment that emphasizes comfort and dignity for patients and their families. Staffed by experienced professionals, Hildebrandt Hospice Care Center aims to create a supportive atmosphere during a challenging time.
Services & Support
The Hildebrandt Hospice Care Center provides a range of hospice services designed to support both patients and their families. The facility is open 24 hours a day, allowing family members to visit at any time. Two family members are permitted to stay overnight in the patient suite, and children and supervised pets are also welcome. This approach fosters a family-oriented environment where loved ones can be close during crucial moments.
Care Approach & Staff
The care team at Hildebrandt Hospice Care Center has received high praise for their compassion and professionalism. Families have noted that staff members treat patients with dignity and provide attentive care, ensuring comfort at all times. The environment is described as welcoming, with staff members going above and beyond to support both patients and their families, often becoming like family themselves during the care process.
Who They Serve
Hildebrandt Hospice Care Center serves individuals in the final stages of life, providing specialized hospice care that focuses on comfort and quality of life. The facility is designed to cater to the needs of both patients and their families, allowing for a supportive and caring atmosphere during difficult times.
Living Options & Amenities
The facility is well-maintained and offers a beautiful setting for patients and their families. It includes comfortable rooms and common areas where families can gather. Amenities such as a café and spiritual care services are available, contributing to a holistic approach to end-of-life care.
What Families Say
Families have shared overwhelmingly positive experiences regarding the care provided at Hildebrandt Hospice Care Center. Many have expressed gratitude for the kindness and support offered by the staff, highlighting their attentiveness and ability to keep families informed. However, there are some concerns regarding communication and care consistency, as noted in a few reviews. Overall, the facility is recognized for providing a comforting environment during a challenging time.
Room for Improvement
While many families have expressed satisfaction with the care provided, there have been some concerns regarding communication about medication and the dying process. A few reviews indicated that not all staff met the high standards expected during such a critical time, suggesting an area for improvement in staff training and communication.
Summary
Hildebrandt Hospice Care Center in Rochester, New York, is committed to delivering compassionate end-of-life care in a supportive environment. With a dedicated staff and a focus on comfort and dignity, the facility has garnered positive feedback from many families. While there are areas for improvement, particularly regarding communication, the overall experience for families has been one of gratitude and appreciation for the care received.