Overview
Tender Loving Family Care, Inc., located in Rochester, New York, is a home care service dedicated to providing quality care for seniors in the comfort of their own homes. The agency emphasizes a family-oriented approach to caregiving, aiming to create a supportive environment for both clients and their families.
Services & Support
Tender Loving Family Care offers a range of in-home care services tailored to meet the needs of seniors. These services include personal care, companionship, meal preparation, light housekeeping, and assistance with errands and shopping. The agency focuses on customizable care plans to ensure that each client’s unique needs are addressed.
Care Approach & Staff
The agency prides itself on employing compassionate and qualified caregivers who are dedicated to providing attentive service. Many families have expressed appreciation for the caregivers, noting their genuine concern and ability to form meaningful connections with clients. However, some reviews highlight issues with communication and scheduling, indicating that the overall management could benefit from improvements.
Who They Serve
Tender Loving Family Care primarily serves seniors who require assistance in daily activities. The agency is focused on ensuring that clients maintain their independence while receiving the support they need. Families have reported a positive experience when caregivers engage with their loved ones, treating them with respect and kindness.
Service Area
The agency operates in several counties in Western New York, including Orleans, Genesee, Wyoming, Monroe, Livingston, Ontario, and Wayne. Additionally, they offer services in certain counties in Florida and Jamaica.
Scheduling & Availability
There have been concerns regarding the agency’s scheduling and communication. Some families reported difficulties in reaching the office, with full voicemail boxes and unreturned calls. This has led to frustrations in securing timely care for their loved ones.
What Families Say
Reviews reflect a mixed experience with Tender Loving Family Care. While many families commend the caregivers for their dedication and compassion, others express dissatisfaction with the agency’s responsiveness and management. Positive feedback highlights the caregivers’ ability to create a family-like atmosphere, while negative reviews point to issues with communication and reliability.
Room for Improvement
Several reviews indicate that there are areas needing improvement, particularly in communication and scheduling. Families have reported challenges in reaching the agency and securing consistent care, which can be critical for those needing immediate assistance.
Summary
Tender Loving Family Care, Inc. offers a heartfelt approach to senior care, with a focus on maintaining a family atmosphere. While the caregivers receive high praise, the agency faces challenges in communication and scheduling that may impact the overall experience for families seeking reliable home care services.
