Overview
Maxim Healthcare Rochester, NY Regional Office, located in Rochester, New York, has been providing home healthcare services for over 35 years. The agency focuses on enhancing the quality of life for individuals with chronic and acute conditions through compassionate care. Their offerings include private duty nursing, personal care, and behavioral support, aimed at helping clients live with dignity and independence.
Services & Support
Maxim Healthcare provides a range of home healthcare services tailored to meet the needs of their clients. These services include private duty nursing and personal and behavioral care, designed to empower individuals and support their independence. Families seeking assistance can inquire directly to learn more about specific services and how they can be best supported.
Care Approach & Staff
The staff at Maxim Healthcare is described by some clients as compassionate and dedicated, with a commitment to enhancing the lives of those they serve. However, there are also reports of unprofessional interactions, particularly regarding communication and responsiveness. Some families have expressed frustration with the accessibility of staff and the efficiency of service delivery.
Who They Serve
Maxim Healthcare serves individuals with various healthcare needs, including those requiring chronic and acute care. The agency aims to support clients in maintaining their independence and dignity through personalized care.
Service Area
The agency operates within the Rochester, New York area, providing home healthcare services to local residents.
Scheduling & Availability
Clients have reported challenges with scheduling and communication. There are instances where families have struggled to reach staff for assistance or updates regarding care services. This has led to concerns about the reliability of service delivery.
Insurance & Billing
Some families have noted issues related to billing and payment for services rendered. There are reports of delays in payment processing and difficulties in resolving billing inquiries, which have contributed to frustration among clients.
What Families Say
Feedback about Maxim Healthcare is mixed. While some employees express gratitude for their supportive work environment, many clients report negative experiences, particularly regarding communication and service reliability. Several reviews highlight unprofessional interactions and difficulties in securing timely responses to inquiries, which have led to dissatisfaction with the service.
Room for Improvement
There are notable areas for improvement at Maxim Healthcare, particularly in communication and responsiveness. Clients have reported long wait times for assistance and unreturned calls, which have impacted their overall experience with the agency.
Summary
Maxim Healthcare Rochester, NY Regional Office has a long history of providing home healthcare services, but client experiences vary significantly. While some staff members are praised for their compassion and dedication, many clients have expressed concerns about unprofessionalism, communication issues, and billing problems. Families considering this agency may want to weigh these factors carefully.
