Overview
Marks Home Care Agency (Rochester), located in Rochester, New York, is dedicated to providing reliable home care services throughout the state. Established in 2015, the agency specializes in Consumer Directed Services (CDPAP) and aims to connect families with dependable caregivers, ensuring that clients can maintain their independence and peace of mind.
Services & Support
Marks Home Care offers a range of personalized home care services designed to help clients stay safely in their homes. They focus on matching caregivers to clients based on individual needs, cultural backgrounds, and personal routines. The agency provides 24/7 support from live specialists to assist with any changes in care or regulations.
Care Approach & Staff
The agency prides itself on its professional and knowledgeable staff, with many families noting the exceptional service provided by the management and team members. The manager is frequently mentioned for being approachable and responsive, contributing to a positive experience for both clients and caregivers. The training provided to staff is highlighted as a key strength, ensuring that employees are well-prepared to meet the needs of clients.
Who They Serve
Marks Home Care serves a diverse clientele, including individuals requiring assistance at home and families seeking support for their loved ones. The agency is particularly noted for its commitment to providing services to the Hispanic community, with calls for a bilingual office in areas like Utica, New York.
Service Area
While Marks Home Care operates throughout the entire state of New York, they have a significant presence in Rochester and the surrounding areas. Their services extend to various counties, ensuring that a wide range of families can access their support.
What Families Say
Families express high levels of satisfaction with the care provided by Marks Home Care. Many reviews highlight the professionalism and attentiveness of the staff, particularly praising the manager for their exceptional service. Clients appreciate the agency’s responsiveness to their needs and the overall quality of care received.
Room for Improvement
Some families have expressed a desire for expanded services, particularly requesting the establishment of a bilingual office in Utica, New York, to better serve the local Hispanic community. This feedback indicates an opportunity for the agency to enhance its reach and support in specific areas.
Summary
Marks Home Care Agency (Rochester) is a trusted provider of home care services in Rochester, New York. With a focus on personalized care and a dedicated team, the agency works to ensure that clients receive the support they need to maintain their independence. Families consistently commend the professionalism and responsiveness of the staff, making Marks Home Care a recommended choice for home health care needs.
