Overview
Interim HealthCare of Rochester, located in Rochester, New York, is dedicated to providing a range of home healthcare services, including specialized nursing care, companionship visits, hospice care, and medical staffing. The organization emphasizes personalized care aimed at optimizing health outcomes for its clients.
Services & Support
Interim HealthCare offers various services tailored to meet the needs of clients, including senior care and skilled nursing. Their focus is on delivering comprehensive care that supports the health and comfort of individuals in their homes.
Care Approach & Staff
The care approach at Interim HealthCare is centered on clinical excellence and personalized attention. However, some clients have reported issues with staffing consistency, noting that aides have left early or arrived late for scheduled shifts. Additionally, there have been concerns raised about the availability of aides on weekends and during off-hours.
Who They Serve
Interim HealthCare serves a diverse clientele, including seniors and individuals requiring specialized medical care at home. Their services are designed to support clients in maintaining their independence while receiving the necessary assistance.
What Families Say
Feedback from families has been mixed. While some clients appreciate the friendly nature of the staff and the quality of care provided by regular aides, others have expressed dissatisfaction with the scheduling and coverage of services. Several reviews mention instances of missed aide coverage and difficulties in communication with the office staff. Some clients have reported feeling that their concerns are not adequately addressed, leading to frustration.
Room for Improvement
There are notable concerns regarding staffing consistency and communication. Clients have mentioned that aides may not always show up as scheduled, and there have been instances where office staff were perceived as unhelpful or dismissive. Addressing these issues could enhance the overall experience for clients and their families.
Summary
Interim HealthCare of Rochester provides a range of home health services with a focus on personalized care. While many clients value the compassionate support from their aides, challenges with scheduling and communication have been highlighted in reviews. Improving these areas could lead to a more positive experience for both clients and their families.
