Overview
Innovative Care LLC, located in Rochester, New York, is a minority-owned, woman-owned, and family-operated business offering licensed home healthcare services since 2003. The agency specializes in home health aid, nursing, and personal care assistance, with a commitment to delivering compassionate and personalized care tailored to the unique needs of each client. With nearly two decades of experience, Innovative Care LLC aims to enhance the quality of life for patients in the comfort of their own homes.
Services & Support
Innovative Care LLC provides a range of home healthcare services, including home health aid, nursing, and personal care assistance. The agency emphasizes personalized care to meet individual client needs, ensuring that patients receive the support necessary for their well-being.
Care Approach & Staff
The dedicated professionals at Innovative Care LLC focus on enhancing the quality of life for their patients. However, some reviews indicate concerns about the treatment of staff, noting that aides often face challenging working conditions, including long shifts with little relief.
Who They Serve
Innovative Care LLC serves a diverse clientele, including individuals requiring home health assistance and support. The agency has experience working with patients who may have complex needs, such as those transitioning from hospital care.
Room for Improvement
Several reviews highlight significant concerns regarding communication and billing practices at Innovative Care LLC. Families reported issues with unauthorized charges and a lack of timely communication regarding case management. Additionally, there are mentions of staff being overburdened, which may impact the quality of care provided.
What Families Say
Feedback from families has been mixed. While some appreciate the services provided, others have expressed frustration over billing discrepancies and the agency’s communication regarding case terminations. One family noted that they were not informed about the termination of their mother’s care, which led to difficulties in securing alternative services. This sentiment reflects a broader concern regarding the agency’s operational transparency.
Summary
Innovative Care LLC has been a provider of home healthcare services in Rochester, New York, for nearly two decades, focusing on personalized care for clients. Despite its commitment to enhancing quality of life, feedback indicates areas needing improvement, particularly in communication and billing practices. Families considering this agency may want to weigh these experiences as part of their evaluation process.
