Overview
Horizon Home Care Services, located in Rochester, New York, is a leading provider of home health care through the Consumer Directed Personal Assistance Program (CDPAP). The agency specializes in connecting clients with caregivers of their choice, ensuring personalized assistance in the comfort of their homes. Horizon is dedicated to facilitating the enrollment process for clients and their chosen caregivers into the CDPAP, making home care more accessible and tailored to individual needs.
Services & Support
Horizon Home Care Services offers a range of support designed to help individuals live independently at home. Their services include assistance with daily activities such as meal preparation, bathing, and running errands. The agency prides itself on handling all HR-related issues for caregivers while ensuring that they are compensated fairly. This approach allows clients to focus on their care without the added stress of administrative tasks.
Care Approach & Staff
Families have praised Horizon for its outstanding customer service and the dedication of its staff. Reviewers frequently mention the friendliness and helpfulness of the caregivers, highlighting their commitment to meeting the needs of clients. The agency’s approach emphasizes a personal connection between clients and caregivers, which is central to the care experience.
Who They Serve
Horizon Home Care Services caters to a diverse population across New York State, focusing on individuals who require assistance due to illness or disability. The agency is particularly dedicated to helping seniors maintain their independence while receiving the necessary support at home.
Service Area
Horizon operates throughout all 62 counties in New York State, ensuring that a wide range of clients can access their services. This extensive reach allows them to serve culturally diverse and multilingual communities effectively.
What Families Say
Feedback from families emphasizes the high level of satisfaction with Horizon’s services. Many clients have reported a positive experience, noting that the agency is easy to communicate with and responsive to their needs. The staff is frequently described as compassionate and dedicated, contributing to a strong sense of trust and reliability.
Room for Improvement
While the overall feedback is positive, some families have expressed a desire for even more streamlined communication processes. Ensuring that all inquiries are addressed promptly could enhance the overall experience for clients and their families.
Summary
Horizon Home Care Services in Rochester, New York, stands out as a reliable option for home health care through the CDPAP. With a focus on personalized assistance and a commitment to customer satisfaction, they provide essential support for individuals seeking to maintain their independence at home. The agency’s extensive service area and dedication to diverse communities further solidify its reputation as a trusted provider in the region.
