Overview
FreedomCare CDPAP – Rochester, located in Rochester, New York, is a trusted provider of home health care services that allows families to choose their own caregivers. Funded by Medicaid, FreedomCare simplifies the process of receiving care from family and friends, ensuring that caregivers are paid quickly after their shifts. The agency is dedicated to helping families navigate the complexities of the CDPAP and Medicaid Home Care process, allowing clients to focus on their health rather than paperwork.
Services & Support
FreedomCare specializes in providing home health care through the Consumer Directed Personal Assistance Program (CDPAP). This service empowers families to select their caregivers, which can include relatives or friends. The agency is committed to making the application process straightforward and efficient, assisting families with all necessary steps to ensure timely care delivery.
Care Approach & Staff
The team at FreedomCare is characterized by their professionalism and compassion, with staff members being described as friendly and helpful. Reviewers have noted that the staff takes the time to explain the entire process clearly, addressing any questions that arise along the way. This supportive approach has been appreciated by families seeking care for their loved ones.
Who They Serve
FreedomCare serves individuals who require assistance with daily living activities, including elderly clients and those with disabilities. The agency’s focus on family involvement allows for a personalized care experience, making it easier for families to manage their loved ones’ needs.
Service Area
FreedomCare operates in Rochester, New York, providing essential home health care services to families within this region.
Scheduling & Availability
While the approval process for becoming a caregiver can be lengthy, once completed, families have reported that the scheduling of care is straightforward. The agency ensures that caregivers are available and ready to assist, allowing for a smooth transition into receiving care.
Insurance & Billing
FreedomCare is funded through Medicaid, which allows for quick and reliable payment to caregivers. Families have expressed satisfaction with the timely payment processes once approvals are in place.
Accessibility & Languages
FreedomCare emphasizes accessibility in its services, making it easier for families to navigate the care process. The agency’s staff is noted for being approachable and willing to assist with any inquiries.
What Families Say
Families have shared positive experiences with FreedomCare, highlighting the helpfulness of the staff and the ease of the setup process. Many have praised the agency for its supportive environment, stating that they felt like they were working with friends or family. The overall sentiment is one of gratitude for the assistance provided in managing home care needs.
Room for Improvement
Some families have mentioned that the app used for clocking in and out can be cumbersome and may not always function smoothly. However, the availability of service technicians to assist with these issues has been noted as a positive aspect of their experience.
Summary
In summary, FreedomCare CDPAP – Rochester offers a valuable service for families in need of home health care. With a focus on empowering families to choose their caregivers and a commitment to simplifying the care process, FreedomCare has earned a reputation for reliability and support in the Rochester area.
