Overview
Elite Home Health Care, located in Rochester, New York, offers a range of home health care services aimed at providing quality care in the comfort of clients’ homes. The agency emphasizes the selection of compassionate and experienced caregivers, and aims to create personalized care plans tailored to individual needs.
Services & Support
Elite Home Health Care provides various in-home services, including personal care assistance, which is designed to support clients with both physical and emotional needs. The agency works closely with clients and their families to develop individualized care plans, ensuring that the services provided meet specific requirements.
Care Approach & Staff
The staff at Elite Home Health Care are described as responsive and professional, with a focus on matching caregivers to clients based on their unique needs. Many families have reported positive experiences with the aides assigned to them, noting their training and ability to provide effective care. However, there are also concerns regarding communication and respect within the organization, particularly among employees.
Who They Serve
Elite Home Health Care serves a diverse clientele, including elderly individuals requiring assistance with daily activities. Families have expressed satisfaction with the care provided to their loved ones, highlighting the importance of emotional support and companionship alongside physical care.
Scheduling & Availability
While some families appreciate the scheduling flexibility offered by Elite Home Health Care, there are reports of issues with staffing consistency. Instances of aides arriving late or not showing up at all have been noted, which can significantly impact clients who rely on timely assistance.
Insurance & Billing
Concerns have been raised about the billing practices at Elite Home Health Care, with some employees reporting issues with paycheck accuracy and communication regarding payments. Families have also noted difficulties in reaching payroll and resolving billing inquiries, which can lead to frustration.
What Families Say
Feedback from families has been mixed. While some express gratitude for the compassionate care and effective communication from certain staff members, others have raised issues regarding the treatment of employees and the overall management of the agency. Positive reviews highlight the professionalism of specific aides, while negative experiences often center around communication breakdowns and scheduling problems.
Room for Improvement
There are clear areas for improvement at Elite Home Health Care, particularly in communication and employee treatment. Some employees have reported feeling disrespected and unappreciated, which can affect the quality of care provided to clients. Additionally, addressing payroll issues and ensuring reliable staffing would benefit both employees and clients.
Summary
Elite Home Health Care in Rochester, New York, offers a range of home health services with a focus on personalized care. While many families appreciate the support provided by dedicated aides, there are notable concerns regarding communication, scheduling, and employee treatment. Addressing these issues could enhance the overall experience for both clients and staff.
