Overview
Community Care Home Health Services (Rochester, NY), located in Rochester, New York, Community Care Home Health Services, located in Rochester, New York, is a licensed home care agency that has been serving the community since 1986. The agency provides both medical and non-medical in-home care, catering to the elderly and individuals recovering from injuries, illnesses, or surgeries. Their mission focuses on delivering compassionate care and enhancing the quality of life for their clients.
Services & Support
Community Care offers a variety of home care services tailored to meet the specific needs of each patient. This includes long-term, mid-term, and short-term care options. They also participate in the Consumer Directed Personal Assistance Program, allowing clients the flexibility to choose their own caregivers, which can include family members or friends. Additionally, companions are available to provide non-medical support and socialization for individuals needing assistance with daily living activities.
Care Approach & Staff
The agency prides itself on its team of compassionate caregivers who are dedicated to providing quality care. Many families have expressed gratitude for the support provided by the staff, noting their helpfulness and caring nature. Clients appreciate the consistent and dependable service offered by the caregivers, which has made a significant difference in their loved ones’ lives.
Who They Serve
Community Care serves a diverse clientele, primarily focusing on the elderly and individuals who require assistance due to health challenges. Their services are designed to support those in need of ongoing care, as well as those recovering from medical conditions.
What Families Say
Families have shared positive experiences regarding the care their loved ones receive from Community Care. One client expressed heartfelt thanks for the 24/7 support provided to their elderly mother, highlighting the compassion and dedication of the caregivers. However, there have been some concerns raised about communication with certain staff members, indicating a need for professionalism in all interactions.
Room for Improvement
Some families have noted experiences with staff communication that did not meet their expectations. Instances of unprofessional behavior from specific team members have been mentioned, suggesting that there is room for improvement in how staff engage with clients and their families.
Summary
Community Care Home Health Services is a well-established agency in Rochester, New York, known for its compassionate caregivers and comprehensive home care solutions. While many families commend the support and dedication of the staff, there are areas for improvement regarding communication standards. Overall, Community Care aims to enhance the quality of life for their clients through tailored care and support.
