Overview
All Metro Health Care, located in Rochester, New York, has been providing home care services since 1955. The organization aims to offer compassionate care that allows clients to age in place while providing peace of mind for families. However, recent reviews indicate significant challenges regarding staffing and communication.
Services & Support
All Metro Health Care offers a range of home care services designed to assist individuals in their daily living activities. Despite their long-standing presence in the community, many families have expressed concerns about the reliability and consistency of the aides provided. Reports of understaffing have led to instances where clients did not receive the necessary care, raising questions about the organization’s ability to meet the needs of its clients.
Care Approach & Staff
The approach to care at All Metro Health Care is intended to be compassionate and responsive. However, feedback from families suggests that the staff may often be overworked and may not always provide the level of care expected. Some clients have noted that communication about aide assignments and changes has been lacking, which can lead to confusion and frustration for both clients and their families.
Who They Serve
All Metro Health Care serves a diverse clientele, including individuals with various health conditions and needs. However, families have reported that the service may not be suitable for those requiring consistent and reliable aide support, as there have been numerous accounts of aides being unavailable or late.
Room for Improvement
Multiple reviews highlight a need for improvement in staffing levels and communication. Families have expressed dissatisfaction with the frequency of aide changes and the lack of timely updates regarding those changes. Additionally, there are concerns about the professionalism of some staff members when addressing client inquiries.
Summary
All Metro Health Care has a long history of providing home care services in Rochester, New York. While their mission focuses on compassionate care, current reviews indicate significant issues with staffing and communication that may affect the quality of care. Families considering All Metro Health Care may want to weigh these factors carefully against their specific needs.
