Overview
CarePatrol of Rochester, located in Rochester, New York, is a no-cost senior concierge service dedicated to assisting families in navigating the complexities of senior care options. With a team that has over 95 years of combined experience in healthcare, social work, and senior living, CarePatrol aims to provide guidance tailored to the specific needs and preferences of each family.
Services & Support
CarePatrol offers a comprehensive range of services, including evaluations of various senior care options such as assisted living, memory care, and independent living. The team assists families in understanding health and financial considerations, reviewing necessary documentation, and coordinating care transitions. They also provide emotional support throughout the process, ensuring families feel informed and empowered to make decisions that best suit their loved ones.
Care Approach & Staff
Families have expressed gratitude for the knowledgeable and compassionate staff at CarePatrol, particularly highlighting the support provided by team members like Ashley and Kim. Reviewers noted their professionalism, responsiveness, and genuine care, which helped ease the stress of finding suitable care for their loved ones. The staff is described as attentive and supportive, guiding families through the decision-making process without being pushy.
Who They Serve
CarePatrol serves families seeking assistance for loved ones requiring various levels of care, including those in need of memory care or rehabilitation services. Their expertise is especially beneficial for families navigating transitions for aging parents or relatives, ensuring that the selected facilities meet specific care needs.
What Families Say
Reviews consistently praise CarePatrol for their exceptional service and support. Many families commend the team for their quick responses and thorough guidance in finding appropriate assisted living facilities. One reviewer shared that the team’s assistance made what seemed like an overwhelming task manageable and organized. Families appreciate the emotional support provided during difficult times, often noting that the staff felt like a personal ally in their journey.
Room for Improvement
While families have had overwhelmingly positive experiences, a few reviewers noted that the process of finding a suitable facility can still be challenging and may require patience. This highlights the complexity of navigating senior care options, even with the support of knowledgeable professionals.
Summary
CarePatrol of Rochester stands out as a trusted resource for families in need of senior care assistance. Their dedicated team provides valuable support and information, helping families make informed choices for their loved ones. The compassionate approach and extensive knowledge of the staff contribute to a positive experience during a challenging time, making CarePatrol a recommended option for those seeking guidance in senior living transitions.
