Overview
International Home Care Services of NewYork, LLC, located in Rego Park, New York, is a multilingual home health care provider dedicated to meeting a variety of health care needs. The agency offers a wide range of services tailored to support clients and their families, ensuring a compassionate approach to care.
Services & Support
The agency provides various home health care services, including support for personal care aides and home health aides. They also offer training programs for certification renewal. Clients have reported that the agency is organized and responsive to their needs, with a focus on patient satisfaction.
Care Approach & Staff
Reviews highlight the professionalism and attentiveness of the staff, particularly noting the dedication of certain team members who go above and beyond in their roles. Many clients have expressed appreciation for the compassionate care provided, especially in difficult situations. However, there have been mixed reviews regarding the responsiveness of coordinators, with some clients experiencing challenges in communication.
Who They Serve
International Home Care Services serves a diverse clientele, including individuals needing assistance with daily living activities and families seeking support for their loved ones. The agency is noted for its commitment to ensuring that clients receive necessary services and care.
What Families Say
Families have shared positive experiences with the agency, particularly praising the support from specific staff members who are described as helpful and kind. Many clients appreciate the regular check-ins from the team to ensure that care is being provided effectively. However, some reviews indicate frustration with certain staff interactions, suggesting that there may be areas for improvement in customer service.
Room for Improvement
While many aspects of the agency’s services are praised, some clients have noted issues with the communication style of certain staff members, describing experiences that felt rude or aggressive. Additionally, there are mentions of difficulties in securing cases, indicating that responsiveness could be enhanced.
Summary
International Home Care Services of NewYork, LLC offers a range of home health care services in Rego Park, New York, with a focus on compassionate and professional care. While many families express satisfaction with the services and staff, there are areas identified for improvement, particularly in communication and case availability. Overall, the agency is recognized for its commitment to client well-being and support.