Overview
Windsor Park Rehab & Nursing Center, located in Queens Village, New York, is a facility that aims to provide comprehensive rehabilitation and nursing services to its residents. The center emphasizes a family-like environment, striving to meet the personal, nutritional, cultural, and emotional needs of each resident. Despite some positive feedback regarding the care provided, there are significant concerns raised by families regarding the quality of treatment and cleanliness within the facility.
Services & Support
Windsor Park offers a range of services including rehabilitation, physical therapy, hospice care, and social worker support. The facility also provides various recreational activities to keep residents engaged and active. Families have noted that the nursing department is available 24 hours to address any questions or concerns, which is a positive aspect of the care approach.
Care Approach & Staff
The staff at Windsor Park has received mixed reviews. While some families appreciate the kindness and professionalism of certain team members, including nurses and managers, others have expressed dissatisfaction with the overall treatment of residents. Concerns have been raised about understaffing and the ability of the facility to properly care for patients with dementia and Alzheimer’s. The administration is noted to be attentive to family needs, with the administrator being recognized for his efforts.
Who They Serve
Windsor Park serves a diverse population, including individuals needing rehabilitation, skilled nursing care, and hospice services. Families have reported experiences that vary widely, with some feeling that their loved ones are treated with dignity and respect, while others have serious concerns about the quality of care and attention given to residents.
Room for Improvement
Several reviews highlight areas where Windsor Park could improve, particularly in maintaining cleanliness and ensuring adequate staffing levels. Specific incidents of poor treatment and neglect have been reported, leading to calls for better management and oversight. Families have urged potential residents to thoroughly consider these issues before making a decision.
Summary
Windsor Park Rehab & Nursing Center presents itself as a facility that aims to treat residents like family, offering various services to meet their needs. However, the feedback from families indicates a significant divide in experiences, with some praising the care received while others express serious concerns about cleanliness and treatment quality. Families are encouraged to weigh these factors carefully when considering Windsor Park for their loved ones.